Lucas Auto Care - Austin/Houston

[TxPlates]

I pass by this place a lot when I'm working out in Cedar Park, they always have some exotic cars outside so I investigated. They work on all models, and have the equipment to work on my Audi. They have a location out in Cypress Tx as well. If it's anything like the one in Cedar Park that I visited, if you're there and need service you should visit.

Here's what went down today....

My A5 was due for an oil change, almost made it a whole year with out changing it lol. Dealers varied on what they wanted for the oil change from $149.99-179.99 and that's just insane for just an oil change that I can do myself for $80.00. Alas, the car sits really low and it'd be a giant PITA to do it myself blah blah. So anyway I had called these folks awhile back and they quoted me $99.00 to do the oil change which includes being able to reset the service due light.

So Seth and I took a trip up to Cedar Park today to to Lucas Auto Care, as they're open 7am-7pm on Saturday(really helpful for me since I can't get there due to the distance during the week). We rolled up about 10ish, had a seat in the lobby and oogled over the lambo and maserati they had in the parking lot. We waited maybe 45 mins just minding our own business. I had asked the guy if they had the ability to program a spare key and he said he'd check into it to see if they're software allowed it.

So the car gets done, he apologized and said his tech that handles the programming is not back and that I can stop by whenever I'm in town and they'll take care of it. Fair enough no biggie. So I go up to the counter to pay and he says nope that's ok the oil change is free today since I had to wait. I was like what? I didn't really wait that long it's no big deal, and he insisted it was free of charge. I was like well okay thanks a lot.

So I get in the car, the service due light came back on - fail lol. Long story short we waited another 45 mins before they realized they're equipment wasn't working properly and that's why he couldn't get the spare key to program and why the car wasn't accepting the reset for the service due light. He just said they'll have it fixed by Monday and to come by whenever I get a chance and they'll reprogram the car and key no charge.

Now that is probably the best experience I've ever had having a vehicle serviced. So I'm posting up to let ya'll know. If you have something you need done, like you Randall with that X5, I'd take it to their Cypress location. Cheaper than the dealer and a hell of a lot better service.

[KF5ZXT]

Wow, nice to hear that you can have friendly dealings with people.


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[TxPlates]

Way to take a good moment and ruin it.

[KF5ZXT]

I thought you deserved some congratulations for your milestone.


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[BigTim55]

Hahaha I was thinking the same thing. But really it's good that they care more about their customers than making a few extra bucks!

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[TxPlates]